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Certificate In Tough Topics: Talking to Employees about Personal Hygiene Online Course

Learn How To Deal With Tough Situations

Learn How To Deal With Tough Situations

As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But conversations about an employee’s personal appearance are a whole different ball game. This course will give you a framework that you can use to talk to employees about personal hygiene issues.

This course has two major themes. First, we’ll give you a customizable framework for having tough conversations. Then, we’ll look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath.

After you complete this Tough Topics: Talking to Employees about Personal Hygiene course, you will be able to:

  • Identify the advantages to having tough conversations.
  • Describe the components to an effective behavior modification conversation.
  • Use your organization’s resources to help you deal with hygiene issues.
  • Overcome barriers that employees put up when discussing hygiene problems.
  • Resolve hygiene issues such as bad hair days, inappropriate piercings and body art, poor clothing choices, bad breath, body odor, excessive gas, and incontinence.
  • Nip poor hygiene habits in the bud.
  • Identify ways to encourage good hygiene at your workplace.

Course Fast Facts:

  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Let's Talk About It!

  •     Introduction
  •     On A Personal Note
  •     A Business Case

Session 3: Guidelines for Difficult Conversations

  •     A Step-by-Step Guide
  •     Step One: Set the Time and Place
  •     Step Two: Use a Soft Opener that Asks for Feedback
  •     Step Three: Describe the Issue as You or Others Have Observed It
  •     Step Four: Describe the Impact on the Employee and the Workplace
  •     Step Five: Outline the Options
  •     Getting the Facts
  •     Making Connections

Session 4: Overcoming Objections

  •     Common Barriers
  •     The Person Becomes Offended
  •     The Person Won’t Admit That They Have a Problem
  •     The Person Refuses To Change Their Hygiene Habits or Appearance
  •     The Issue Reoccurs Frequently
  •     The Person Feels Discriminated Against Because They Have a Disability
  •     Making Connections

Session 5: Bad Hair Days (And Weeks... and Months...)

  •     Case Study
  •     Suggested Approach
  •     Dealing with Dandruff

Session 6: Addressing Piercings and Body Artwork

  •     Case Study
  •     A Note about Body Art

Session 7: Helping Employees Dress for Success

  •     Introduction
  •     Dress Code Violations
  •     Special Scenarios
  •     Offering Resources

Session 8: Bad Breath

  •     Bad Breath, Part One
  •     Bad Breath, Part Two

Session 9: Body Odor

  •     Inadequate Personal Hygiene, Part One
  •     Inadequate Personal Hygiene, Part Two
  •     Inadequate Personal Hygiene, Part Three
  •     Excessive Personal Hygiene
  •     Medical Reasons
  •     The Scent of Alcohol or Drugs

Session 10: Gastrointestinal Issues

  •     Case Study
  •     Dealing with Flatulence
  •     Dealing with Incontinence, Part One
  •     Dealing with Incontinence, Part Two

Session 11: Bad Habits

  •     Making Connections

Session 12: Putting it into Practice

  •     Making Connections

Session 13: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:


  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)


  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Now Only CFA74549 Save CFA25000 (25%)
Delivery Method Online
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Special Offer


Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value CFA241100)


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  • 12 month online access,  24/7 anywhere.
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Course Summary

Course ID No.: 002TTEPHOC
Delivery Mode: Online
Course Access: Unlimited Lifetime
Time required: Study at your own pace
Course Duration: 6 - 8 Hours
Assessments: Yes
Qualification: Certificate