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Certificate In How to Manage Anger and Violence in the Workplace Online Course

Prevent Violence In The Workplace

Prevent Violence In The Workplace

Every organization must do whatever it can to prevent, identify, and mitigate workplace violence. This comprehensive course includes everything that you need to get started.

In this course, you will learn a nine-stage plan to help organizations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe.

After you complete this Workplace Violence: How to Manage Anger and Violence in the Workplace course, you will be able to:

  • Describe what workplace violence is.
  • Identify some warning signs of violence.
  • Apply the cycle of anger.
  • Understand Albert Bandura’s behavior wheel and how it applies to anger.
  • Develop a seven-step process for managing your anger and others’ anger.
  • Apply better communication and problem solving skills, which will reduce frustration and anger.
  • Develop some other ways of managing anger, including coping thoughts and relaxation techniques.
  • Use the nine components of an organizational approach to managing anger, including risk assessment processes.
  • Respond if a violent incident occurs in the workplace, on both an individual and organizational level.

Course Fast Facts:

  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What is Workplace Violence?

  • Defining Violence
  • The Cycle of Violence
  • The Warning Signs
  • Maintaining Context

 Session 3: Understanding the Behavior Wheel

  • The Behavior Wheel
  • Case Study
  • Anger and the Behavior Wheel

 Session 4: The Anger Management Process

  • The Seven Steps
  • Step One: Decide What to Do
  • Step Two: Be Direct
  • Mini Case Study
  • Step Three: Acknowledge Feelings
  • Step Four: Find Something in Common
  • Step Five: Depersonalize
  • Feedback vs. Attacks
  • Responding Appropriately
  • Mini Case Study
  • Step Six: Getting to the Real Issues
  • Case Study, Part One
  • Case Study, Part Two
  • Case Study, Part Three
  • Case Study, Part Four
  • Case Study, Part Five
  • Letting Go, Part One
  • Letting Go, Part Two

 Session 5: Communicating Better

  • Building Your Message
  • I Messages
  • The Assertiveness Formula
  • Applying the Assertiveness Formula
  • Making Connections
  • Asking Questions
  • Planning Your Questions
  • Three Keys

 Session 6: Basic Problem Solving Tools

  • The Three-Phase Model
  • The Problem Solving Model
  • The Importance of the Model
  • Another Perspective
  • Keeping an Open Mind
  • Solving Problems the Right Way
  • Phase One
  • Perception
  • Definition
  • Analysis, Part One
  • Analysis, Part Two
  • Analysis, Part Three
  • Phase Two
  • Creative Thinking Methods
  • Checkerboard
  • Research and Report
  • Evaluation
  • Decision Making
  • Phase Three
  • Planning
  • Implementation
  • Solution Planning Worksheet
  • The Problem Solving Toolkit
  • Using Criteria
  • Force Field Analysis
  • Legitimizing Problems and Positions
  • Task Information
  • Skill Application
  • Phase Two: Decision Making
  • Phase Three: Planning and Organizing

 Session 7: Other Ways of Managing Anger

  • Coping Strategies
  • Sanctuary
  • Relaxation Techniques

 Session 8: A Systems Approach

  • The Nine Stage Plan

 Session 9: Developing a Policy and Program

  • The Policy: The Purpose
  • The Policy: The Elements
  • The Policy: Staff Responsibilities
  • The Programs

 Session 10: Risk Assessment

  • The Five Stages
  • Stage One: The Risk Assessment Team
  • Stage Two: The Workplace Assessment
  • Stage Three, Part One: Victim Assessment
  • Stage Three, Part Two: Perpetrator Assessment
  • Red Flags
  • Stage Four: Workplace Survey
  • Stage Five: Developing a Hazard Checklist
  • Part One: Case Study (Summary)
  • Part One: Case Study (Floor Plan)
  • Part One: Case Study (Staff Hours)
  • Part Two: Risk Assessment (Workplace Assessment)
  • Part Two: Risk Assessment (Victim Assessment)
  • Part Two: Risk Assessment (Perpetrator Assessment)
  • Part Two: Risk Assessment (Workplace Survey)
  • Part Two: Risk Assessment (Hazard Checklist)

 Session 11: Hiring Practices

  • Getting it Right
  • Key Strategies
  • Checking Tests Out

 Session 12: Workplace Design

  • Layout Issues with the Acme Widgets Company: Case Study
  • Task

 Session 13: Workplace Practices and Procedures

  • Workplace Policies
  • Human Resources
  • Staff Management
  • Security Measures
  • Workplace Procedures

 Session 14: Security Systems and Personnel

  • Systems Criteria
  • Security Systems, Part One
  • Security Systems, Part Two
  • Security Personnel
  • Case Study: Staffing Schedule
  • Case Study: Floor Plan
  • Task

 Session 15: Training Programs

  • Developing a Program
  • Contents of the Program
  • Summary

 Session 16: Developing Emergency Response Plans

  • Guide to Developing a Plan
  • People to Include
  • Items to Address
  • Case Study: Summary
  • Case Study: Floor Plan
  • Case Study: Staff Hours
  • Case Study: Security Systems
  • Task

 Session 17: Program Review

  • Review Components

 Session 18: Developing a Threat Response Process

  • Introduction
  • The 14 Stages
  • The Threat Review Team

 Session 19: The Immediate Response

  • What To Do When Violence Happens
  • Next Steps
  • Stage One of the Threat Response Process, Part One
  • Stage One of the Threat Response Process, Part Two
  • Case Study
  • Questions, Part One
  • Questions, Part Two
  • Questions, Part Three
  • Questions, Part Four

 Session 20: Consulting with the Experts

  • Stage Two

 Session 21: Gathering Additional Information

  • Gathering Information
  • Case Study
  • Questions, Part One
  • Questions, Part Two
  • Questions, Part Three

 Session 22: Re-Evaluating Information

  • Stage Four
  • Stage Five

 Session 23: Communicating Incidents and Threats

  • Stage Six, Part One
  • Stage Six, Part Two
  • Developing a Communication Plan
  • Staff List
  • Questions

 Session 24: Interviewing Employees

  • Stage Seven
  • Stage Eight
  • Making Connections
  • Task

 Session 25: Risk Level Analysis

  • Stage Nine
  • The Five Categories
  • Case Studies, Part One
  • Case Studies, Part Two

 Session 26: Reviewing the Options

  • Stage Ten
  • Possible Outcomes
  • About Termination
  • Stages Eleven, Twelve, and Thirteen

 Session 27: Analyzing the Impact

  • About Stage Fourteen
  • Debriefing for the Threat Assessment Team
  • Helping the Healing

 Session 28: Incident Response Checklist

  • Framework Checklist, Part One
  • Framework Checklist, Part Two
  • Framework Checklist, Part Three
  • Framework Checklist, Part Four
  • Framework Checklist, Part Five
  • Framework Checklist, Part Six
  • Framework Checklist, Part Seven
  • Framework Checklist, Part Eight
  • Framework Checklist, Part Nine
  • Framework Checklist, Part Ten
  • Framework Checklist, Part Eleven
  • Framework Checklist, Part Twelve
  • Framework Checklist, Part Thirteen
  • Framework Checklist, Part Fourteen
  • Framework Checklist, Part Fifteen
  • Framework Checklist, Part Sixteen

 Session 29: Process Application

  • Reviewing the Process, Part One
  • Reviewing the Process, Part Two
  • Reviewing the Process, Part Three
  • Reviewing the Process, Part Four
  • Reviewing the Process, Part Five

 Session 30: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:


  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)


  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
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1 star
Average rating 3.5 out of 5 stars

1 February 2019 03:47:14 AM


30 August 2018 12:45:24 AM

good course

14 June 2018 05:12:08 AM

very informative on what to look for in people to link to violence.

12 June 2018 04:30:59 AM

Very inforative

12 June 2018 04:30:57 AM

Very inforative

12 June 2018 03:30:54 AM

Very pleased with course. Very informative

16 May 2018 11:07:59 AM

Good course

20 November 2018 01:12:48 PM


5 June 2018 01:57:52 AM


10 April 2019 12:11:51 AM

A bit long winded but helpful.

30 August 2018 12:40:11 AM

good course

1 August 2018 04:29:58 AM


22 July 2018 02:01:23 AM

Very informative course. I enjoyed it.

5 June 2018 02:02:50 AM


3 March 2019 01:15:48 PM


30 April 2018 07:51:26 AM

Great techniques to try.

27 May 2018 06:02:09 AM

Good information

5 May 2018 04:10:45 AM


21 September 2018 04:14:40 AM

Was good course

24 July 2018 03:55:52 PM

The last several slides of the emergency response section provided samples forms, but didn't ask the student to interact or learn anything. I think these could have more effectively been included together as an appendix or attachment in order to not overwhelm the student.

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Course Summary

Course ID No.: 002MAVWOC
Delivery Mode: Online
Course Access: Unlimited lifetime
Time required: Study at your own pace
Course Duration: 6 - 8 Hours
Assessments: Yes
Qualification: Certificate